Strategic Plan Header Image

2010 Strategic Plan Outcomes

Over the last 8 years, significant progress has been achieved through the work of 14 Initiative Teams involving more than 150 employees. Below are the outcomes that have resulted from their efforts.

In addition to the outcomes listed below, there have been several unplanned benefits of the Strategic Plan process and implementation including:

  • Gave employees a voice in their future.
  • Created synergy through coordination and cooperation of teams.
  • Helped establish consistent policies, procedures, and practices across the state.
  • Developed leadership of team members.
  • Enhanced cooperation of UT & TSU.
  • Created a greater climate of acceptance for change.
  • Gave employees opportunity to collaborate with colleagues.
  • Created unity and espirit de corps.​

Approximately 90% of the 2010 Strategic Plan has been implemented and institutionalized to a sustainable plan. Some items are in progress which include: redesign and enhancement of SUPER, and development of an Electronic Dossier process. In addition, plans are to redesign and complete the Strategic Plan website to serve as a record of plans and accomplishments and create a final report to present during the 2020 Extension Conference.

Extension Mentoring Toolkit Mentoring Toolkit

Created a state-wide peer mentoring program for Agents and Administrative Assistants featuring mentor training, a mentor toolkit website and mentor recognition.

Goal: Investing in Extension's Human Capital


Developed LEAD95 which is a comprehensive face to face training program for County Directors. The program includes a mentoring component, 360 degree leadership assessment, and online toolkit.

Goal: Investing in Extension's Human Capital

Healthy Lifestyles InitiativeHealthy Lifestyles Initiative

Created a wellness program "Healthy Lifestyles" for Extension employees which includes activities, a website, a project calendar, email messages and workshops.

Goal: Investing in Extension's Human Capital

4-H Facility4-H Facility - Western Region

Purchased a 4-H Facility in the Western Region and developed a Master Plan for a 4-H camp and conference center. Construction to begin in 2019.

Goal: Preparing for future growth

Image reflecting thought behind SUPER 2.0SUPER 2.0

Extension's System for University Planning, Evaluation, and Reporting (SUPER) was redesigned to enhance efficiency and expand function of the current system. The Enrollment module has been developed, tested and introduced through workshops while other modules are in development. A user guide has also been developed.

Goal: Advancing Tennessee through innovative programs

EXCELSExtension Competency E-Learning for Success

Developed a competency-based system, EXCELS, to guide professional development of agents, including a scenario based assessment, guidebook, and corresponding courses.

Goal: Investing in Extension's Human Capital

Marketing ToolkitMarketing Toolkit

Developed a statewide marketing plan for UT Extension including a marketing toolkit, storytelling toolkit, marketing training and establishing March as Extension Month.

Goal: Increasing the visibility of UT Extension

Performance AppraisalsStreamlined Performance Appraisal Sytem

A streamlined performance appraisal system including a rubric for performance and criteria for County Directors was developed jointly by UT and TSU.

Goal: Maximizing organizational efficiency

Policies ProceduresPolicies and Procedures

Identified and compiled Extension policies and procedures in a formatted comprehensive, searchable website.

Goal: Maximizing organizational efficiency

Gifts, Grants and FeesGifts, Grants and Fees

Increased support for gifts, grants, and fees, through training and a designated individual for Extension support.

Goal: Preparing for future growth

Extension VolunteersExtension Volunteers

Expanded and strengthened Extension Volunteers through in-services, a handbook, policies and procedures for protection of minors and a resource website.

Goal: Investing in Extension's Human Capital


Enhanced the quality of teaching by Extension agents and specialists through development of e-learning modules, and a face to face inservice program, BEST.

Goal: Investing in Extension's Human Capital

Office StandardsOffice Standards

Office Standards for customer service and facilities were developed and introduced. The standards identified guidelines for building or remodeling office space, customer service, professionalism, and media relations. A website was developed for easy access to the information.

Goal: Preparing for future growth